Booking terms and conditions

Article 1 – Scope

These terms and conditions apply to direct bookings of L'Hospitalier, furnished tourist accommodation in Saint-Antoine-l'Abbaye.

Article 2 – Accommodation provider

The accommodation is offered by Esther SEYVE, operating under the French status of loueur en meublé non professionnel (non-professional furnished accommodation provider), registered under SIRET number 979 287 620 00012.

Address: 660 chemin du lac, 38160 Saint-Antoine-l'Abbaye.

Contact: contact@gitelhospitalier.com – +33 6 25 17 73 98.

Article 3 – Accommodation

The letting concerns L'Hospitalier, at 660 chemin du lac, 38160 Saint-Antoine-l'Abbaye.

The accommodation has held a French 3-star Atout France classification since 9 July 2024.

It is for up to 4 guests, plus a baby, for temporary tourism or leisure stays. It must not be used as the guest’s main residence, and a stay by the same guest must not exceed 90 consecutive days.

Article 4 – Booking

The booking becomes binding once the request has been approved and the required deposit paid. A summary is sent to the guest, stating the dates of the stay, the price, payment terms and useful arrival information.

Article 5 – Voluntary 48-hour cancellation policy

Accommodation services provided on a specified date or during a specified period are not subject to the statutory 14-day right of withdrawal.

As a commercial gesture, the accommodation provider nevertheless allows cancellation free of charge within 48 hours of booking confirmation, provided the stay begins more than 7 days after the booking is made.

To arrange cancellation and a refund of the booking deposit, the guest must contact the accommodation provider directly and request it. The refund is processed manually by the provider; the booking platform does not automatically cancel the booking or issue a refund.

After this 48-hour period, the cancellation terms in Article 9 apply.

Article 6 – Price and included charges

The price quoted when booking includes the accommodation, normal running costs, bed linen and towels, end-of-stay cleaning and tourist tax.

No additional compulsory charges are added. Optional services, such as local food hampers, may be offered separately and are payable only if the guest chooses them.

Article 7 – Payment

A 25% booking deposit is required. The balance is payable 7 days before arrival or, failing that, on arrival, according to the arrangements agreed with the accommodation provider.

An invoice can be provided on request.

Article 8 – Arrival and departure

Check-in is from 4 pm, unless otherwise agreed in advance.

Guests must leave by 11 am at the latest.

Article 9 – Cancellation by the guest

If cancellation is necessary, the guest must contact the accommodation provider directly so that the request can be processed and the applicable terms confirmed.

For stays scheduled between 1 July and 31 August:

• up to 30 days before arrival, payments made are refunded;
• between 30 and 15 days before arrival, the booking deposit is retained;
• between 14 and 8 days before arrival, 50% of the total price of the stay is payable;
• from 7 days before arrival, or in the event of a no-show or early departure, the full price of the stay is payable.

For other periods of the year: up to 14 days before arrival, payments made are refunded. Between 14 and 8 days before arrival, the booking deposit is retained. From 7 days before arrival, or in the event of a no-show or early departure, the full price of the stay is payable.

If the accommodation can be re-let for all or part of the cancelled dates, the provider may offer a further refund based on the amount actually recovered.

Article 10 – Cancellation or inability to provide accommodation

If an exceptional event makes the accommodation unavailable, such as property damage, a major breakdown, an administrative decision or force majeure, the provider will inform the guest as soon as possible.

Payments already made will then be refunded, or alternative dates may be offered if both parties wish.

Article 11 – Security deposit

A €300 security deposit is required on arrival, by cheque or in cash. It is not cashed unless necessary.

It is returned after departure provided there is no damage, missing equipment, exceptional cleaning requirement or outstanding amount due. Any deduction will be explained to the guest and will correspond to the costs actually required.

Article 12 – Condition of the accommodation

The accommodation is handed over clean, equipped and ready for guests. Guests are asked to report any problem noticed on arrival promptly, so that a solution can be found as soon as possible.

On departure, the accommodation must be left in a reasonable and respectful condition.

Article 13 – Occupancy and use

The accommodation is reserved for the people named in the booking, within its stated capacity.

To preserve the peaceful setting, parties, events, subletting or additional guests are permitted only with the provider’s prior agreement.

Article 14 – Outdoor areas and equipment

The outdoor areas and equipment are provided for guests to enjoy in a relaxed setting. Please use them with care, taking account of the weather, children’s ages and any instructions given on site.

Children remain under the supervision of the adults accompanying them.

Article 15 – Access during the stay

The provider fully respects guests’ privacy during their stay and will not enter the accommodation without prior agreement, except in an emergency affecting the safety of the property or people.

Article 16 – Pets

Pets are not permitted in the accommodation, to preserve the comfort of all guests and the upkeep of the property.

Article 17 – Insurance

Guests are advised to check that they have personal liability insurance covering holiday stays; this is generally included in home insurance in France.

If an incident occurs during the stay, please inform the provider promptly so that a clear, amicable solution can be found.

Article 18 – Personal data

Information supplied when booking is used only to manage the stay, communicate with the guest as necessary and fulfil any administrative obligations.

Details of data processing are set out in the website’s privacy policy.

Article 19 – Disputes and consumer mediation

In the event of a dispute between the Customer and the accommodation provider, both parties will endeavour to resolve it amicably. The Customer must send a written complaint to the provider.

If no amicable agreement is reached, or the provider does not respond within a reasonable period of one (1) month, a Customer who is a consumer within the meaning of Article L.612-2 of the French Consumer Code may, if the disagreement persists, refer the matter free of charge to the competent mediator on the list drawn up by the Commission d’évaluation et de contrôle de la médiation de la consommation under Article L.615-1 of the French Consumer Code.

Competent mediator: La Société Médiation Professionnelle – http://www.mediateur-consommation-smp.fr – Alteritae, 5 rue Salvaing, 12000 Rodez.

Article 20 – Acceptance

Confirming a booking constitutes acceptance of these terms and conditions.